SHIPPING

Delivery and shipping are handled by Livezo. Every package comes with Track & Trace and is completely free for you as a customer.

We will ship your package within 1-3 business days. The package is sent directly from the supplier, which is cheaper for you as a customer. This may mean that it takes a little longer for you to receive your package.

Our streamlined process involves direct shipping from the supplier, offering you cost advantages. However, please note that this may slightly extend the delivery time.

Typically, packages are delivered within an average of ten to fourteen business days. 

RETURNS

Are you not completely satisfied with the product received? Of course you can. You can always return your order within 14 days!

Is your product broken? Then a return is often not necessary at all, we will simply send you a new one!

Due to the country of origin, additional costs may apply. 

All return costs are to be borne by the customer. Lumovia accepts no responsibility for lost returns. We do not provide return labels, nor do we cover the cost of return shipping. These expenses are solely the responsibility of the customer.

Style, Size and Photo Changes
Once you place your order, you agree that it is a customized product that goes into production immediately and no further changes can be made.

Address Changes
Please note when ordering that there may be slight size variations. We recommend choosing one size larger to ensure a comfortable fit.

Please also note that colors and appearance may vary slightly from the original photos due to differences in lighting and the professional studio environment in which the photos were taken.

Consequently, no further changes or modifications can be made once the product is being prepared or shipped. We thank you for your understanding and agreement to this policy.

Damaged/Misprinted Items
If the product arrives defective, we will reprint the item and send it back free of charge. Please contact us here with a picture of the item and the order number. We will reprint your item and send it back to you within seven business days.

If you are not satisfied with the result of your product, we offer free reprints. Please fill out our contact form and include a picture of your item with an explanation of the problem and your order number so a member of our team can assist you.
Return your items within seven days of receiving your order.

Damaged/misprinted items can only be replaced within 45 days from the original order date. After these 45 days, Livezo is no longer responsible for replacing damaged or misprinted items.

Hygiene Products
Hygiene items are excluded from the right of return due to the spread of infections and diseases. Once hygiene items such as care products and bras have been used, we can no longer accept returns of the products.
An exception applies if the products are unused and in their original packaging. Send us a photo as proof.

Please note that the design, size, color and image you upload will be printed on your item. If the wrong size, color or image is selected and shipped to you, Lumovia is not responsible for replacing these items.

Product Image Disclaimer
Please note that while we strive to accurately photograph and describe our products in detail, due to changes in screen resolution, we cannot guarantee that every photo in production will accurately reflect the actual color of the goods. Please contact us before purchasing if you have any questions about the color, material or size of an item.

Lost Packages
If your package is lost in transit, we will gladly replace it and ensure your order reaches you. If you do not want the package replaced, we must wait 14 days before refunding the order in case the package finds its way to you and is delivered. Our customer service team will regularly check in on your order during the two weeks to track its progress and keep you informed.

Cancellations/Returns
Once you place your order, you agree that it is a customized product that goes into production immediately and no further changes are possible. Before the order goes into production or is shipped, it can still be canceled. If canceled within this timeframe, you will receive a full refund.

If you are not satisfied with the products received and wish to return them, please send an email to info@lumoviastore.com so we can send you our return address, or discuss the issue with our customer service team. Emails will be answered within 48 hours.